📦 Shipping & Delivery

At Mileway, we're committed to making your shopping experience simple, reliable, and hassle-free from the moment you place your order until it reaches your doorstep. Our team carefully prepares each order and provides shipping updates to help keep you informed throughout the delivery process.

Order Processing

Orders typically require 3–5 business days for processing, preparation, and packaging before they are shipped.

We take care to ensure every order is prepared for dispatch. During public holidays, promotional events, or periods of high demand, processing times may occasionally take longer than usual.

Estimated Delivery

U.S. Orders

Orders shipped within the United States are handled by reliable shipping carriers, including USPS and FedEx. Estimated delivery is 15–20 business days after processing and dispatch, depending on your location and carrier operations.

International Orders

International orders generally arrive within 15–30 business days, depending on the destination, customs clearance, local delivery services, and fulfillment location.

Please keep in mind that all delivery timeframes are estimates and may vary depending on circumstances beyond our control.

Shipping Delays

While we work hard to deliver orders within the estimated timeframes, occasional delays may occur because of severe weather, public holidays, customs inspections, carrier disruptions, increased order volumes, or other unexpected logistical challenges.

We appreciate your understanding and patience if your delivery takes longer than anticipated.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking information.

You can use the tracking details to follow your shipment's progress. Alternatively, visit our Track Your Order page to check the latest available updates on your delivery.

Order Cancellations

If you wish to cancel an order, please contact us within 24 hours of placing your purchase.

Send an email to support@trymileway.com with the subject line “CANCEL MY ORDER” and include your order number.

We'll make every reasonable effort to process your cancellation request. However, requests submitted after the 24-hour window or after an order has entered fulfillment or shipment may not be accommodated.

Shipping Address Changes

If you need to correct your shipping address, please contact our support team within 24 hours of placing your order.

We'll do our best to update your information before dispatch. Once your order has been shipped or is in transit, address changes cannot be guaranteed.

To help avoid delivery problems, please double-check your shipping details before completing your purchase.

Delivery Attempts

Delivery attempts are handled by the shipping carrier. If a package cannot be delivered, the carrier may attempt delivery again or provide instructions for redelivery or collection. If delivery remains unsuccessful, the package may be returned to the sender.

Please ensure that your shipping address and contact information are complete and accurate when placing your order.

Damaged, Defective, or Incorrect Orders

At Mileway, we want you to receive the items you've ordered in satisfactory condition. If your package arrives damaged, an item is defective, or you receive the wrong product, please contact our support team as soon as possible.

To help us review your concern, please provide:

• Your order number

• A brief description of the issue

• Clear photographs of the affected product or packaging, where applicable

Our team will review the information and guide you through the appropriate next steps, including a replacement where applicable.

Need Help With Your Delivery?

The Mileway Support Team is available to assist with tracking information, shipping updates, delivery concerns, and other order-related questions.

📧 Email: support@trymileway.com

We aim to respond to customer inquiries within 24 hours and will do our best to provide clear information and helpful support.

Thank you for choosing Mileway. We appreciate your trust in us and look forward to providing you with a smooth, convenient, and enjoyable shopping experience.