Shipping policy
Shipping Policy
Where we ship
We currently ship to addresses in the United States, including APO/FPO addresses.
Processing time
Orders are processed and shipped within 1 to 2 business days (Monday to Friday, excluding US holidays). Orders placed after 12pm ET on a Friday, or over the weekend, ship the following business day.
Delivery time and cost
- Free standard shipping on orders over $50.
- For orders under $50, shipping is calculated at checkout.
- Standard delivery usually takes 3 to 7 business days after your order ships.
Delivery times are estimates from the carrier and aren't guaranteed. Weather, holidays and carrier delays can occasionally add a few days.
Tracking your order
As soon as your order ships, we'll email you a tracking number. If you haven't received it within 3 business days of ordering, check your spam folder or contact us.
Lost, late or damaged packages
If your package hasn't moved for 7 days, arrives damaged, or shows as delivered but you can't find it, contact us within 14 days of the expected delivery date. We'll work with the carrier and, if needed, send a replacement or refund at no cost to you.
Wrong address
Please check your shipping address at checkout. If you spot a mistake, email us right away. We can update the address if your order hasn't shipped yet. We can't redirect a package once it's with the carrier.
Questions
Contact us any time at support@trymileway.com and we'll reply within one business day.