Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses in the United States, including APO/FPO addresses.

Processing time

Orders are processed and shipped within 1 to 2 business days (Monday to Friday, excluding US holidays). Orders placed after 12pm ET on a Friday, or over the weekend, ship the following business day.

Delivery time and cost

  • Free standard shipping on orders over $50.
  • For orders under $50, shipping is calculated at checkout.
  • Standard delivery usually takes 3 to 7 business days after your order ships.

Delivery times are estimates from the carrier and aren't guaranteed. Weather, holidays and carrier delays can occasionally add a few days.

Tracking your order

As soon as your order ships, we'll email you a tracking number. If you haven't received it within 3 business days of ordering, check your spam folder or contact us.

Lost, late or damaged packages

If your package hasn't moved for 7 days, arrives damaged, or shows as delivered but you can't find it, contact us within 14 days of the expected delivery date. We'll work with the carrier and, if needed, send a replacement or refund at no cost to you.

Wrong address

Please check your shipping address at checkout. If you spot a mistake, email us right away. We can update the address if your order hasn't shipped yet. We can't redirect a package once it's with the carrier.

Questions

Contact us any time at support@trymileway.com and we'll reply within one business day.