Refund policy
Our 90-Day Money-Back Guarantee
We want you to give MileWay a fair try. If you're not happy with your purchase for any reason, contact us within 90 days of the date your order was delivered and we'll refund the price of the product.
How it works
- Opened or unopened, it's covered. You don't need to finish the bottles first, and you don't need to send them back.
- Just email us at support@trymileway.com with your order number and the email address you ordered with. You don't need to give a reason, but we always appreciate feedback.
- We'll refund you to your original payment method within 5 business days of your request. Depending on your bank, it can take another 5 to 10 business days to show on your statement.
The fine print
- The guarantee covers the product price. Shipping charges, if you paid any, are not refunded.
- The guarantee is limited to one refund per customer or household, and up to 6 bottles per order.
- It applies to orders placed on our website. Purchases from other sellers or marketplaces are covered by that seller's policy.
- For subscriptions, the guarantee covers your first order. You can cancel future orders at any time from your account or by contacting us before your next renewal.
Damaged, wrong or missing items
If your order arrives damaged, you received the wrong item, or a package shows as delivered but never arrived, contact us within 14 days of delivery. Include a photo if anything is damaged. We'll send a replacement or a full refund, including shipping, at no cost to you.
Cancelling an order
If your order hasn't shipped yet, contact us and we'll cancel it and refund you in full. Once an order has shipped, it's still covered by the 90-day guarantee above.
Questions
Contact us any time at support@trymileway.com and we'll reply within one business day.